Service Support: The customer is always right !
It is not simply a slogan, No matter in any time, any place, any problems,Wrong side forever is manufacturer, Will never be the customer, No matter the surface looks is customer's fault, Don't put the customer first, that doesn't work.
1. Treat customers, there are two principles:
principle 1: The customer is always right.
principle 2: Even if the customer is wrong, please refer to the principle 1.
2. If customers find us, must be our duty, and can't delay any time.
3. Customer is urgent, no the cent of size, the customer's matter again small is
also big.
4. Service personnel should apologize to the customer on behalf of the company,
eliminate the customer dissatisfaction.
5. Service personnel should communicate customer feedback information in a timely
manner to the company within the system and follow up the result.
6. No perfect products, but one hundred percent satisfactory service, we will with
one hundred percent of the enthusiasm make up one over ten thousand of the
possible mistakes in the course of production.
7. After service to play for a top ten, before the role, even if the customer has
dissatisfaction on the products, also want to make him feel more services than
beyond expectations.
8. Standards of customer satisfaction is: through your services so that customers
feel content.
9. Every customer is potential, make every service should be taken seriously every
customers.
10. Service is also a kind of product, also should pass the personnel ZhuanJian,
qualified standard is customer satisfaction.